Cancellation & Refunds
Clear, written rules — full refund within 24 hours of booking, fair terms after.
1. Cancel within 24 hours — full refund
You may cancel your booking within 24 hours of placing the order and receive a full refund of any amount paid. No fees, no questions.
2. Cancellations after 24 hours
Cancellations made after the 24-hour window may incur a cancellation fee, because carrier capacity has been reserved for your route. Any applicable fee is always confirmed with you in writing before it is charged.
3. How to cancel
- Call the dispatch desk at (302) 217-3139 (fastest), or
- Email info@bridgewayautotransport.com with your order number and the subject line “Cancellation”.
Cancellations are effective when confirmed in writing by our dispatch desk. You will always receive written confirmation.
4. Refund processing
Refunds are processed according to this cancellation policy and credited to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer. You will receive an email confirmation once the refund is released.
5. Rescheduling instead of cancelling
Plans change — we get it. Rescheduling your pickup window is usually the fastest way to keep your locked-in rate. Contact the dispatch desk and we will move your shipment to new dates.
6. Exceptions
No refunds are due for delays caused by weather, road conditions, mechanical breakdown of the carrier, or inaccurate information provided at booking. Vehicle condition concerns are handled separately under the pre- and post-shipment inspection reports, not through this policy.
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